SM4.4 How to Reduce Waste in Offices and Service Industries
Most improvement is an incremental process. "Kaizen" is a Japanese word for incremental improvement. Most people think of the removal of waste occurring only on the factory floor.
Waste can also occur in Office Operations; administration, human resources, sales & marketing. Experts report that Office Operations waste is at a higher level than waste on the factory floor.
The principle reason: operations on the factory floor are very visible. People optimise things on the factory floor. Experts have categorised waste into 8 types, it is discussed in the 12Faces article "8 Types of Waste".
Yellow & Blue Belt